Privacy Policy

Information we collect

We collect information you provide when you create an account, use the service, contact support, or pay for a subscription. This may include your name, email address, course preferences, study activity, answers, tutor conversations, and feedback.

We may also collect basic technical information such as your browser type, device type, IP address, and service usage events so we can operate and improve AtarBioCoach.

How we use information

We use personal information to provide, maintain, secure, and improve AtarBioCoach.

• Personalise study tools, recommendations, and learning progress.
• Provide AI-assisted tutoring, practice, marking, and flashcard features.
• Manage accounts, subscriptions, support requests, and service notices.
• Monitor reliability, prevent misuse, and improve product quality.

AI features

AtarBioCoach uses third-party AI services to support features such as tutoring, question generation, marking, and study recommendations. Information needed to provide those features may be sent to those service providers. Please avoid entering sensitive personal information into free-text fields.

Service providers and disclosure

We may share information with trusted service providers that help us operate AtarBioCoach, such as authentication, hosting, analytics, payment, database, and AI providers. They receive information only as needed to provide their services.

We may also disclose information when required by law, to protect users or the service, or as part of a business transfer.

Payments

Payments are processed by our payment provider. AtarBioCoach does not store your complete payment card details.

Data retention and security

We retain information for as long as reasonably needed to provide the service, meet legal obligations, resolve disputes, and protect the service. We use reasonable safeguards, but no online service can guarantee absolute security.

Your choices

You can contact us to ask about access, correction, or deletion of your personal information. Depending on the request and applicable law, we may need to verify your identity or retain certain records.

Children and students

AtarBioCoach is designed for senior secondary Biology students. If you are under 18, please involve a parent or guardian when required. Parents and guardians can contact us with privacy questions about a student's account.

Changes and contact

We may update this policy as the service evolves. We will post the current version on this page and update the date above.

For privacy questions or requests, email support@atarbio.com.